When a company is seeking an implementation they forget about the importance of post go-live support.
It is very often that a vendor will have a great sales team & provide a good project team, but support teams may be slow to respond.
In many cases customers are left to find their own replacements for support.
At CKS Cloud Solutions we have Qualified Project Teams and Support Staff to work alongside you in a potential long-term relationship.
CKS Cloud Solutions has a fundamental Customer & Partner Support Checklist which contains the following:
Worldclass Senior Account Management
- Support Reports & Analytics
Quarterly Customer Townhall Online Meetings
*Insights into other CKS customers
- A variety of Support Plan options
Customer Service Level Agreements
Level 1 & 2 Premiere Support
*CKS being 1st Level & Microsoft being 2nd Level